1. Who we are
This website is operated by ELREY EXPORT LLP (“ELREY”, “we”, “us” or “our”), using the public business identity ELREY Spice Co. We are based in Pune, Maharashtra, India. This policy explains how we handle information when you visit our website or contact us about our ingredients and bulk supply services.
For privacy-related questions or requests, contact us at commercial@elreyexport.com.
2. Information we may receive
When you submit an enquiry or otherwise contact us, we may receive information such as:
- Your name, business name, job title and contact details, including email address and telephone number.
- Your country, destination market and business or application details.
- Product interests, requested forms, quantities, specifications, packaging, testing and documentation requirements.
- The content of your message and any information you choose to provide.
Our website may also collect technical and usage information, such as browser and device information, pages viewed, approximate location derived from technical signals, referral information and interactions with the website.
3. How enquiry information is handled
When you submit the website enquiry form, the submission is received and stored through our website hosting provider, Hostinger. ELREY can access and download the submitted enquiry from the hosting service. We use this information to review your request, communicate with you, assess product and supply requirements, and maintain relevant business correspondence.
We do not state a fixed automatic deletion period for form submissions. Enquiry information is retained for as long as reasonably necessary for the purposes described in this policy, taking account of the nature of the enquiry, ongoing business communications and applicable legal or regulatory requirements.
4. Why we use information
We may use information to:
- Respond to enquiries and requests for product information, samples or quotations.
- Understand buyer requirements and assess whether we can support a requested supply specification.
- Communicate about potential or existing business relationships.
- Operate, secure, maintain and improve our website.
- Understand website traffic and usage through analytics.
- Meet applicable legal, regulatory, accounting and record-keeping obligations, and establish or defend legal claims where necessary.
5. Hosting and analytics providers
Hostinger: Our website and enquiry form use Hostinger hosting services. Enquiry submissions are handled through that service and are accessible to ELREY for download and follow-up. Hostinger may process technical information as part of providing, securing and maintaining its services.
Google Analytics 4: We use Google Analytics 4 (GA4) to understand how visitors use the website, such as which pages are visited and how visitors interact with the site. Analytics may use cookies or similar technologies and may process online identifiers and device or usage information. Google processes information under its own terms and privacy documentation.
These providers may process information on servers located in countries other than your own. Their handling of information is subject to their own terms, privacy practices and applicable safeguards.
6. Cookies and analytics choices
Some website functions and analytics technologies may use cookies or similar technologies. You can manage or delete cookies through your browser settings. Blocking cookies may affect certain website functions or analytics measurement.
Where consent is required by applicable law for non-essential analytics technologies, the relevant consent mechanism should be provided before those technologies are activated. Browser settings alone may not replace a legally required consent choice.
Implementation note for ELREY: The current website GA4 snippet loads analytics on page load. Before publishing this policy for visitors in jurisdictions requiring prior consent (including relevant European/UK visitors), implement and test a suitable consent banner or consent-management mechanism that prevents non-essential analytics from loading until the required choice is obtained.
7. When information may be shared
We do not sell personal information. We may share information only where reasonably necessary for the purposes described above, including with:
- Website hosting, infrastructure, analytics and technical service providers supporting our operations.
- Professional advisers, where required for legitimate business, legal or compliance purposes.
- Authorities or other parties where disclosure is required by law, legal process or a valid regulatory request.
- A successor or relevant transaction party in connection with a restructuring, transfer or sale of business assets, subject to appropriate safeguards.
8. Security and retention
We take reasonable steps appropriate to our operations to protect enquiry and business information against unauthorised access, use, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably needed for the purposes for which it was collected, including responding to enquiries, maintaining business records and meeting legal obligations. The actual retention period may vary according to the type of information and the circumstances.
9. Your privacy requests
Depending on the laws that apply to you, you may have rights to request access to, correction or deletion of personal information, withdraw consent where processing is based on consent, or raise a complaint with a competent authority. These rights are subject to applicable legal conditions and exceptions.
To make a request, email commercial@elreyexport.com with the subject “Privacy Request”. We may need to verify your identity and clarify the information or request before acting. We will respond in accordance with applicable law.
10. Third-party websites
Our website may contain links to third-party websites or services. Those websites operate independently and have their own privacy policies. We are not responsible for their content, security or privacy practices.
11. Children
This website is intended for business and professional audiences and is not directed at children. Please do not submit children's personal information through this website.
12. Changes to this policy
We may update this policy to reflect changes in our website, business practices or applicable law. The revised version will be published on this page with an updated effective date.
Effective date: 1 November 2026.